Question 1

What is a PCP car finance claim?

Accepted Answer

A PCP car finance claim is a compensation claim against finance providers who mis-sold car finance agreements. Many dealerships received hidden commissions from lenders for arranging finance, which often resulted in customers paying higher interest rates without their knowledge. If you were affected, you may be entitled to a refund of the excess interest paid.

Question 2

How much compensation can I expect?

Accepted Answer

The average claim is around £700 per finance agreement, though this can vary significantly depending on the size of your agreement and the level of hidden commission. Some claims have resulted in payouts of several thousand pounds. The FCA expects over £8 billion to be paid out across the industry.

Question 3

How long does the claims process take?

Accepted Answer

Most claims are resolved within 3 to 6 months, depending on the lender's response time. Some straightforward cases may be resolved sooner. We'll keep you updated on progress throughout the process.

Question 4

What does No Win, No Fee mean?

Accepted Answer

It means you won't pay anything if your claim is unsuccessful. Our fees range from 15% to 30% (plus VAT) of your compensation, depending on the amount recovered. There are no upfront costs, administration charges, or hidden fees.

Question 5

Am I eligible to make a claim?

Accepted Answer

You may be eligible if you took out PCP or HP car finance between April 2007 and November 2024 and were not made aware of commission arrangements between the dealer and the finance provider. Even if you've already paid off your finance, you can still claim.

Question 6

What information do I need to make a claim?

Accepted Answer

You just need your basic personal details — name, address, date of birth, and contact information. You don't need your original finance documents. Our system can search for your agreements using your details through credit reference agencies.

Question 7

Can I claim if I have already paid off my finance?

Accepted Answer

Yes, absolutely. Whether your finance is still active or was paid off years ago, you can still make a claim. Many successful claims relate to finance agreements that ended several years ago.

Question 8

What happens after I submit my claim?

Accepted Answer

After you submit, our team reviews your details and searches for eligible finance agreements. If agreements are found, we submit a formal complaint to the lender on your behalf. The lender then investigates and responds, typically within 8 weeks. If the claim is upheld, you receive your compensation minus our fee.

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